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Medical Assistant

General Position Description:


The Medical Assistant is responsible for ensuring the well-being of patients and for providing a positive, supportive environment for patients and other staff while working in conjunction with physicians, advanced practitioners, front office and clinical staff.


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MedExpress Core Responsibilities:




  • Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring and Friendly.


  • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.


  • Utilizes genuine and positive communication to make each customer feel informed, understood, and special.


  • An effective team member who contributes valuable ideas and feedback and can be counted on to meet commitments.


  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.


  • Pursue activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.


  • Adherence to standards of business conduct and compliance.



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?Principal Duties and Responsibilities:


Patient Care (75%):




  • Complete provider orders per clinical functions by position. (State applicable)


  • Triage patients to include taking and recording vital signs and patient history.


  • Assist patients as needed with walking, transfer, specimen collection, exam preparation, etc.


  • Complete occupational health testing including such services as urine drug screens, breath alcohol testing, hair testing and physicals.


  • Apply the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.


  • Ensure the well-being of patients and for providing a positive, supportive environment for patients and other staff.


  • Complete patient referrals daily.


  • Assist the provider with calling patients and informing them of normal lab and imaging results reviewed by the provider.


  • Proper, concise and complete EMR documentation and paper based documentation for all assessments and procedures.


  • Comply with and follow policies and procedures as outlined by MedExpress.


  • Maintains HIPAA at all times.


  • Other duties as assigned such as new models of care and new types of procedures, etc.



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Learning and Ongoing Education (15%):




  • Obtain and maintain certification to perform DOT UDS, BAT, hair testing, and other occupational health servies as assigned.


  • Maintain clinical skills and competency for all procedures, following policy and procedure guidelines.


  • Maintain technical skills and apply new knowledge to position according to MedExpress policy.


  • Maintain knowledge of Medical Terminology and standards of care.?


  • Maintain knowledge of common safety hazards and precautions to establish a safe work environment.?


  • Read and keep up-to-date on all ME Communications.


  • Complete all assigned training.



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Center Readiness and Maintenance (10%):




  • Assist in maintaining all quality control, clinic inspection, and machine maintenance on a daily basis and report any and all discrepancies appropriately.


  • Manage inventory of supplies; restock exam/procedure rooms.


  • Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA and Department of Health).


  • Maintain and comply with all MedExpress, Optum and Urgent Care Accreditation site assessment requirements.


  • Maintain clinical supplies and equipment and ensure proper storage of biohazards.


  • Prepare patient rooms, set up instruments and equipment according to protocol.


  • Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.


  • Clean according to scheduled maintenance program and keeping appropriate records.



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Working Relationships:




  • Clinical Operations Managers and Directors.


  • Center Manager and center staffed based team-members including providers and non-providers.


  • Administrative clinical partners.



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